Shipping policy
At Metro Layer Studios, we understand that stationery is often purchased for a specific moment—a new semester, a fresh project, a busy workweek, a creative idea, or simply the pleasure of having useful writing tools close at hand. Our shipping practices are designed to make delivery straightforward and transparent.
1. Shipping Rates
We offer:
Free shipping on qualifying orders.
For orders with a merchandise subtotal under $10.00, a $5.99 shipping charge will apply.
Applicable shipping charges will be displayed during checkout before the order is completed.
2. Order Processing
Orders are normally processed after payment has been successfully authorized.
Processing time may vary depending on:
- Order volume;
- Product availability;
- Payment verification;
- Holidays;
- Weekends;
- Weather;
- Inventory processing; and
- Other circumstances affecting fulfillment.
Processing and transit are separate stages. A shipping notification does not necessarily mean that the package will arrive immediately.
3. Delivery Estimates
Estimated delivery dates are estimates rather than guaranteed deadlines unless we expressly state otherwise.
Actual transit time may vary because of:
- Carrier capacity;
- Weather;
- Regional disruptions;
- Incorrect addresses;
- Delivery-area conditions;
- Holidays;
- Customs or regulatory events, where applicable; and
- Circumstances beyond our reasonable control.
4. Shipping Address
Customers are responsible for entering an accurate and complete delivery address.
Please carefully review your:
- Name;
- Street address;
- Apartment, unit, or lot number;
- City;
- State;
- ZIP code; and
- Other delivery instructions.
If you discover an address error after placing an order, contact us promptly at [email protected].
We will attempt to assist where the order has not yet been shipped, but we cannot guarantee that an address can be changed after fulfillment has begun.
5. Tracking
Where tracking information is available, it may be provided to the customer through the applicable order or shipping communication.
Tracking information is supplied by the carrier and may not update continuously.
6. Lost or Delayed Packages
If tracking indicates that a shipment is delayed, customers may contact us so that we can help review the situation.
If a carrier marks a package as delivered but the customer cannot locate it, we may ask the customer to:
- Check the delivery area;
- Check with household members or building management;
- Review carrier delivery details; and
- Contact the carrier where appropriate.
We will make reasonable efforts to assist, but we cannot guarantee a particular carrier outcome.
7. Incorrect Addresses
If a package is returned because the customer supplied an incorrect or incomplete address, additional shipping charges may apply if the customer requests reshipment.
If the customer does not wish to have the package reshipped, we may process the matter according to our Return and Refund Policy.
8. Damaged Shipments
Customers should inspect packages after delivery.
If a product appears damaged during transportation, contact us promptly at:
Photographs of the exterior packaging and affected products may help us evaluate the claim.
9. Multiple Products
Orders containing multiple products may, where operationally necessary, be fulfilled in more than one shipment.
If separate shipments are used, this does not necessarily create an additional shipping charge where the order otherwise qualifies for free shipping.
10. Shipping Restrictions
Certain products or destinations may be subject to shipping limitations imposed by carriers or applicable law.
We reserve the right to decline shipment to a destination where fulfillment would be unlawful, unsafe, commercially impractical, or unavailable through our shipping providers.
11. Questions About Shipping
For shipping questions, please contact:
R G PAINTING OF WPB INC
1531 DREXEL RD LOT 174
WEST PALM BEACH, FL 33417
USA
Email: [email protected]
Contact: MICHAEL BERNARD BADGER