Refund policy
At Metro Layer Studios, operated by R G PAINTING OF WPB INC, we want every order to arrive ready for writing, organizing, decorating, planning, and creating. Whether you have purchased a notebook for everyday ideas, a set of pens for work or study, sticky notes for keeping important reminders visible, or stickers for adding personality to your projects, we understand that the condition and quality of your stationery matter.
This Return and Refund Policy explains when and how products purchased through https://www.metrolayerstudios.shop/ may be returned, exchanged, or refunded.
1. Eligibility for Returns
We generally accept eligible returns within 30 calendar days after the date the order is delivered.
To qualify for a return, the item should:
- Be purchased directly through our website;
- Be unused and in reasonably new condition;
- Not have been intentionally damaged, altered, written on, cut, peeled, marked, or otherwise modified;
- Be returned with its original packaging where reasonably possible;
- Include the order number or other information that allows us to identify the purchase; and
- Be shipped back within the applicable return period after return authorization is provided.
Because stationery products may be particularly sensitive to use, items that have been written in, filled with ink, peeled from their backing, torn, cut, folded, or substantially handled may not qualify for a standard return.
2. Damaged, Defective, or Incorrect Products
We take care when preparing orders, but occasionally a product may arrive with a manufacturing defect, shipping damage, or an incorrect item.
If you receive:
- A damaged notebook;
- A defective pen;
- A dried-out or unusable writing instrument;
- A materially damaged sticker sheet;
- A materially damaged package of sticky notes;
- An item different from the one ordered; or
- A product that is materially inconsistent with its advertised description,
please contact us as soon as reasonably possible.
We may ask you to provide photographs showing the product, packaging, shipping label, or visible damage. This information helps us investigate the issue and determine the appropriate resolution.
Depending on the circumstances, we may provide a replacement, store credit, refund, or another reasonable remedy.
3. How to Request a Return
To begin a return request, contact:
Email: [email protected]
Contact Person: MICHAEL BERNARD BADGER
Please include:
- Your full name;
- Order number;
- Product name;
- Date of purchase;
- Reason for the return;
- Photographs, if the item is damaged or defective; and
- Any other information reasonably necessary to evaluate the request.
Do not automatically send merchandise to the return address before receiving return instructions. We may need to confirm eligibility and provide specific instructions before the package is shipped.
4. Return Shipping
Unless an item is defective, damaged upon arrival, incorrectly shipped, or otherwise covered by a remedy that requires us to bear the return cost, the customer may be responsible for return shipping expenses.
Original shipping charges, if any, may not be refundable where the return is based solely on a change of mind.
If we determine that the product was damaged, defective, or incorrectly supplied, we may provide an appropriate return-shipping solution.
5. Refunds
Once an approved return is received and inspected, we will determine whether a refund is appropriate.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the customer's financial institution, card issuer, payment provider, or other payment service.
A refund issued by us does not necessarily appear in the customer's account immediately.
6. Partial Refunds
In certain circumstances, we may issue a partial refund rather than require a full return. This may apply when:
- A minor non-functional defect exists;
- Packaging has sustained limited damage;
- A product has a minor cosmetic imperfection; or
- Another reasonable adjustment is appropriate.
Any partial refund will be determined based on the specific circumstances.
7. Non-Returnable Situations
A return may be denied where an item:
- Has been used beyond reasonable inspection;
- Has been written on or filled with ink;
- Has been peeled, cut, torn, or materially altered;
- Has been intentionally damaged;
- Cannot reasonably be resold because of the customer's handling;
- Is returned after the applicable return period without an approved exception; or
- Was not purchased through our website.
8. Exchanges
Where practical and inventory permits, we may offer an exchange for an eligible item. An exchange is subject to product availability.
If the requested replacement is unavailable, we may instead provide a refund or another appropriate resolution.
9. Refused or Undeliverable Packages
If an order is returned to us because of an incorrect address supplied by the customer, repeated delivery failure, refusal of delivery, or another circumstance within the customer's control, we may contact the customer regarding available options.
Additional shipping charges may apply if the customer requests that the package be reshipped.
10. Policy Exceptions
We understand that unusual circumstances sometimes arise. We may consider reasonable exceptions where appropriate, but an exception in one case does not create an obligation to make the same exception in another case.
Nothing in this policy is intended to exclude rights or remedies that cannot lawfully be excluded under applicable law.
11. Contact
Questions concerning returns, refunds, defective products, or exchanges may be directed to:
R G PAINTING OF WPB INC
1531 DREXEL RD LOT 174
WEST PALM BEACH, FL 33417
USA
Email: [email protected]
Contact: MICHAEL BERNARD BADGER